Legal

Privacy Policy

Draft for legal review. Last updated: May 4, 2026.

This Privacy Policy describes how 5HC collects, uses, discloses, and protects personal information when you use our website, marketplace, coaching, and related services.

Information We Collect

We may collect information you provide directly, including:

Account information, such as name, email address, authentication details, and profile preferences.
Contact form information, such as your name, email address, company, role, and message.
Coaching and marketplace information, such as selected experts, scheduling preferences, session notes you choose to provide, and support requests.
Payment and billing information processed by payment providers when paid services are enabled.

We may also collect technical information automatically, including:

Device, browser, IP address, approximate location, and usage data.
Log, diagnostic, security, and performance data.
Cookie or similar technology data used for authentication, security, analytics, and site functionality.

How We Use Information

We use personal information to:

Provide, operate, secure, and improve 5HC.
Create and manage accounts, authentication, support, and communications.
Match clients with experts and support coaching workflows.
Send service messages, transactional emails, confirmations, and administrative notices.
Monitor reliability, debug issues, prevent abuse, and protect the service.
Comply with legal, tax, accounting, and security obligations.

How We Share Information

We do not sell personal information. We may share information with:

Service providers that help us operate the site, authentication, email, analytics, hosting, security, payments, scheduling, and support.
Experts or contractors when needed to provide coaching or respond to a client request.
Professional advisors, legal counsel, auditors, or authorities when required or appropriate.
Successors in connection with a merger, financing, acquisition, reorganization, or sale of assets.

AI And Coaching Data

5HC is designed around practical AI coaching. Do not submit confidential, regulated, highly sensitive, or third-party information unless you have the right to do so and the disclosure is appropriate for the coaching context.

If future features process transcripts, prompts, summaries, or AI-generated outputs, those materials may be used to provide the requested service, create client deliverables, improve workflows, maintain security, and support quality review, subject to the settings and agreements then in effect.

Cookies And Analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, understand usage, and protect against abuse. Browser settings may allow you to block or delete cookies, but some parts of the service may not work properly without them.

Data Retention

We keep personal information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, comply with law, and protect 5HC and its users. Retention periods may vary based on the type of information and the reason it was collected.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No internet or email transmission is perfectly secure, and we cannot guarantee absolute security.

Your Choices

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information. You may also be able to object to or opt out of certain processing. To make a request, contact us through the 5HC website contact form.

Children

5HC is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

International Users

5HC is operated from the United States. If you access the service from outside the United States, your information may be processed in the United States or other jurisdictions where service providers operate.

Changes

We may update this Privacy Policy from time to time. The updated version will be posted with a new last updated date.

Contact

Questions about this Privacy Policy can be sent through the contact form at https://v2.5hc.ai/contact.